Subject: Tech Support Candidate - Sunaina neb
From: Sunaina neb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:18:58 -0500

| | Tech Support Test

Name | Sunaina neb
E-mail | [email-masked]
Phone Number | (091) 9773600516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 137
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technolgies | ANALYST | 3 APRIL 2019 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. As a first step i will check if my device is connected to internet.
2. I will check if there is an issue with the internet or not I.e if internet is working fine.
3.If internet is working fine , then I will check if the website is up or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth services from your phone and speaker.
2.Search for the particular speaker name that you want to connect with.
3. Pair your phone with the particular Bluetooth.
4. Bluetooth speaker is paired with your phone now and is accessible.

What according to you makes you a good candidate for customer service or technical support job?

My desire to work with full enthusiasm. Good written and verbal communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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