Subject: Tech Support Candidate - Gourav Tiwari
From: Gourav Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:11:56 -0500

| | Tech Support Test

Name | Gourav Tiwari
E-mail | [email-masked]
Phone Number | (0761) 8839439241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 74
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | none | | |
Previous Employer 1 | Assist Click Pvt Ltd | System Admin | 12 Dec 2019 | 20000
Previous Employer 2 | Prime One Workforce | Call Center Manager | 31 july 2019 | 17000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check for my internet connection properly working or not by checking through opening any default google page or check for internet speed by speedtest.com or some other website if all thing are fine then I will check for our browser proxy setting if that will correct then i will check for our dns server in network setting by giving google dns 8.8.8.8 sometimes that also work if still it will not work then i will try to reconnect by restarting my Wi-Fi router.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly i will start the Bluetooth speaker then go the mobile Bluetooth setting and turn on it  then it will show the available devices name list if it will not show the name in available devices there is one refresh button we will click it then try once speaker name will show i will click on the speaker name then it will paired with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | firstly our accent will impact the customer then the welcome greeting like good morning or good afternoon will show our professional & respectful attitude then our technical skill or capacity to resolve the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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