Subject: Tech Support Candidate - Vimlesh Kumar
From: Vimlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:35:32 -0500

| | Tech Support Test

Name | Vimlesh Kumar
E-mail | [email-masked]
Phone Number | (211013) 9889549379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total It Solution | Desktop support engineer | Till present | 10k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check power cable properly connected or not.
Then check Ethernet enable or disable.
Then check IP configuration when take APPIPA IP
Open command prompt type ipconfig / release
Again type ipconfig /renew.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open speaker Bluetooth and then open your mobile Bluetooth and scan speaker Bluetooth name.
Click on Bluetooth name and give password.
Click on connect.

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good candidate should be good listener who listen customers talk and then he give a perfect answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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