Subject: Re: Tech Support Candidate - Devanshu Agnihotri
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 4 Feb 2021 11:33:32 +0000

I interviewed this guy, he is good but expecting minimum 35, I told him max would be 30-32 to begin with, something he is going to confirm to by 8pm tonight. If he confirms to me, I will let you know and then you check his audio/video

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 February 2021 at 1:42 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Devanshu Agnihotri

Busy

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 3 Feb, 2021, at 21:00, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Devanshu Agnihotri <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 7:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Devanshu Agnihotri

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Devanshu Agnihotri
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8799743791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     HCL Technologies        Associate       2-APR-2020      24,000
Previous Employer 2     Hinduja Global Solutions        Customer Relationship Officer   8-AUG-2019      16,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for the internet connectivity in Computer/Laptop
2. Check the network cables, modem, and router.
3. Reconnecting to Wi-Fi/Broadband
4. Running Windows Network Diagnostics
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth on the mobile phone and turn on the Speaker in Bluetooth mode.
2. Search for the speaker in the list of available Bluetooth devices form the mobile phone.
3. Tap on the name of the speaker from the list to connect.
What according to you makes you a good candidate for customer service or technical support job? I have hands-on working experience in Customer Service/Technical Support with the international customers.
I can handle the situations very effectively and can deliver the best possible solution with the parameters of First Call Resolution technique.
On a scale of 1 - 5 please rate your fluency in spoken English  5