Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:24:25 -0500

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(91) 7003260449

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

West Bengal, Baidyabati,Pin-
712222

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inspirisys solution Limited

Associate Engineer-Technical
support

7th January 2021

9139

Previous
Employer 1

ixora global services pvt.ltd

verification desk
supervisor

31st January 2018

11600

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all i need to check my system network connection is working or not like wire
connectivity. Therefore Pinging my system gateway and dns will reachable or not
in cmd.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Bluetooth turn on from mobile and speaker.
Afterthat searching device name by mobile when device name will visible in my
mobile screen. Then click on the device name afterthat it will connected
itself.

What according to you makes you a good candidate
for customer service or technical support job?

Because i
always try to manage and handling the customer each and every problems resolved
on time.

On a scale of 1 - 5 please rate your fluency in spoken
English

3