Subject: Tech Support Candidate - Anup Kumar Shukla Anup
From: Anup Kumar Shukla Anup <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 06:00:21 -0500

| | Tech Support Test

Name | Anup Kumar Shukla Anup
E-mail | [email-masked]
Phone Number | (+91) 9205953562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qconneqt | Technical support | 3 Feb | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly connect to user and ask what is the error is coming in screen. After that provide solution, if possible, if user is not understanding what  is error comes in screen, then ask to user for remotely connecte. which process preferred by office.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Unlock mobile-> slide down on screen->go to bluetooth ->press , then aato search is started then SELECT device that sit.
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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