Subject: Tech Support Candidate - ANBARASAN S
From: ANBARASAN S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 05:46:10 -0500

| | Tech Support Test

Name | ANBARASAN S
E-mail | [email-masked]
Phone Number | (+91) 9345548362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology | system administrator | still working | 28000
Previous Employer 1 | CMS IT Services Private Limited | Technical Support Engineer | 06-Jan-2020 | 16000
Previous Employer 2 | GNR INFO SYSTEMS | Technical Support Engineer | Dec 2018 | 11000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, check the browser version
Kindly check current version installed or not
Reset your browser setting and then check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth speaker
Pls check your phone Bluetooth is on or off
Kindly on the Bluetooth option on your phone
And then try to connect the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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