Subject: Tech Support Candidate - Aakash Bhandari
From: Aakash Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 04:51:20 -0500

| | Tech Support Test

Name | Aakash Bhandari
E-mail | [email-masked]
Phone Number | (110018) 9650065065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Network Analyst | NA | 18000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I would restart my device
2- I would check my internet connection
3- I would check if website is down for everybody or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth speaker and make the bluetooth discoverable
2-Switch on my mobile phone's bluetooth
3-See the available bluetooth devices in mobile phone and connect with the speaker's bluetooth
4-It will ask for pass key, allow it

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener and listens to customer's requirements.
I prioritise the cases and work on the case with highest priority.
I always take feedback from customer so that I can improve myself in future.
One needs to be patient to do a technical support job and I have this quality in me

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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