Subject: Tech Support Candidate - Shashank Tanwar
From: Shashank Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 04:43:52 -0500

| | Tech Support Test

Name | Shashank Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SURYAFLAME | IT ENGINEER | Working | 30K
Previous Employer 1 | SCERT | IT PROFESSIONAL | 15 Dec 2019 | 40K
Previous Employer 2 | T&M | Consultant ENGINEER | Dec 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check url.
2. Check internet connection.
3. Check router and LAN.
4. Go to RUN and ping.
5. Contact ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swich on device.
2. Switch on mobile blutooth.
3. Pair the device.
4. Play audio.

What according to you makes you a good candidate for customer service or technical support job? | I have got the experience and qualifications for this job along with the expertise to help clients
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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