Subject: Tech Support Candidate - Kuldeep kumar Kuldeep
From: Kuldeep kumar Kuldeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 04:36:40 -0500

| | Tech Support Test

Name | Kuldeep kumar Kuldeep
E-mail | [email-masked]
Phone Number | (0120) 9627069971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Technical support eng | 10 feb | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the site is reachable or not reachable
2 Check internet proxy settings
3 Check browser compabality
4 Clear cashe update policies .
5 Also check with another user for issue reported by user A

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Turn on Bluetooth
2 Go to mobile Bluetooth settings
3 Search for devise and pair the same
Now Bluetooth connected successfully

What according to you makes you a good candidate for customer service or technical support job?

Politeness
Customer hendling behavior
Technical knowledge
Understanding skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |