Subject: Re: Tech Support Candidate - Ravi Rawat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Feb 2021 00:20:31 -0700 (MST)

Domestic accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2021, at 19:47, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ravi Rawat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 February 2021 at 11:26 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ravi Rawat 

	

	
	
			Tech Support Test 
		
	Name 	Ravi Rawat 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7292067874 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Vadodara (Gujarat) 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Home Credit India Finance Pvt Ltd 	IT Executive 		24700 
Previous Employer 1 	Dynacons system & solution LTD 	Technical Support Engineer 	31 May 2019 	20800 
Previous Employer 2 	Info Services 	Technical support engineer 	31 Dec 2018 	18000 
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First off all Check Internet connection.If we use proxy server then check proxy server setting in internet properties. if all setting is looking good. 
then we check compatibility setting for mention website. also check website after resetting browser and use default setting 
we also check website after delete website cookies and history of web browser. and 
also check other web browser. also check website after enable active X control setting. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	first of all enable Bluetooth in our mobile and Bluetooth speaker. then search Bluetooth name in our device which one we want to connect. after select Bluetooth name then click on pair option. for pairing device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good working experience (8 Year) in reputed company like you. 
I have good problem solving knowledge in "End user support". 
I have also completed live IT activity. like domain migration, email id migration OS migration. 
I have good working and troubleshooting knowledge of VC devices. 
I have Managing skill like Assets, VC Devices, 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3