Subject: Tech Support Candidate - Yogesh Sharma
From: Yogesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 02:06:27 -0500

| | Tech Support Test

Name | Yogesh Sharma
E-mail | [email-masked]
Phone Number | (977) 0162291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp | senior analyst | Till date | 32000
Previous Employer 1 | HCL Technology | Senior analyst | 27-july-2020 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Browser is compatible or not for the site.
2. Restart the browser after reset it.
3. Make sure internet connection is working properly.
4. Check site is down or up for everybody
5. Check proxy setting.
6. Check DNS cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker and turn on bluetooth in both device. search device name in mobile phone and click on device name to connect the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I have 6 years of experience in this field. I am good listener to understand the problem better.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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