Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 01:52:45 -0500

Tech Support
Test

Name

Neeraj
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8970427446

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kormangla

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
OTT
platform

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dazn Media

Support Engineer

2020 December

22000

Previous Employer 1

Perform Media

Content
editor

2018 August

18,000

Previous Employer 2

Uniquest solutions

Technical
support

2015

14,000

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
try to find out if this issue is only for particular website or with all the
site's, by opening new website in a new tab.

If issue is with only this particular browser then will try by clearing browser
cache.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on Bluetooth speaker, switch on the
Bluetooth operations in your device. Search for your Bluetooth speaker in list
of vailable Bluetooth devices near by. Once your speaker Bluetooth is visible
click on that and connect.

What according to you makes you a
good candidate for customer service or technical support job?

First it's the interest in the work we are doing.

Second patience while handling critical situation.

Third, our knowledge on the product or process we are working.

On a
scale of 1 - 5 please rate your fluency in spoken English

4