Subject: Tech Support Candidate - Amit Bhadra Amit
From: Amit Bhadra Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 22:52:26 -0500

| | Tech Support Test

Name | Amit Bhadra Amit
E-mail | [email-masked]
Phone Number | (+91) 9830771794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Home Audio & Vedio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers PVT Ltd | L2 technical support | Till | 20200
Previous Employer 1 | Sysnet | Technical support | 12 Nov 2013 | 8600
Previous Employer 2 | Sigma | Customer service | 31 Dec 2013 | 6700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will checking my internet connection first, if it's ok then checking the website name is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun on the Bluetooth speaker
2.Trun on mobile Bluetooth
3. After found speaker device pair this
4. After paired, speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | Always well behavior and polite with customer and supporting to resolving there issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |