Subject: Trainer Candidate - Gagan Saini
From: Gagan Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 22:49:08 -0500

Tech Support
Test

Name

Gagan
Saini

E-mail

[email-masked]

Phone Number

(0) 9599482077

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I. P extension, Patparjanj

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Trainer

Still here

Previous
Employer 1

Receptive accumen

Trainer

Jan
2015

Previous Employer 2

Vcare International

Trainer

10 may
2010

If Selected, how much time do you need
to join?

15-30 dats

Please briefly
describe your work experience specifically in training?

I work as
a soft skills & accent trainer at ienergizer, I've been here since Feb
2015

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The outbreak and sudden rise in numbers of Carona
was one of the most difficult situations to deal with. Most trainees and
trainers refused to work from office, the management wasn't sure about a work
recovery policy at the time. I had to go back and forth to help them
communicate!

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Following
all rules and answering all customer queries is good customer service. Building
rapport turns it into great customer service!

What according to
you makes you a good candidate for this position?

I've got
sufficient experience and have worked with brands like EA games, DSW and many
more. I understand that good internal customer service leads to excellent
external customer service.

On a scale of 1 - 5 please rate your
fluency in spoken English

5