Subject: Trainer Candidate - Vikalp Purohit
From: Vikalp Purohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 22:22:31 -0500

| | Tech Support Test

Name | Vikalp Purohit
E-mail | [email-masked]
Phone Number | (0294) 7976028405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arcgate | Subject Matter Expert | NA | 31500
Previous Employer 1 | Action Edge Knowledge Services | Sr. Market Researcher | March 19, 2016 | 20000
Previous Employer 2 | Motif | CSR | June 15, 2014 | 18500

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Process training to team members and taking training from client as well for the new process on board
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Not faced any difficult situation yet. Every difficult situation have a solution hidden in it
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If customer is happy, it is a good service. But is customer is delighted, it is a great service
What according to you makes you a good candidate for this position? | Have experience in support domain through in forms like chat and email. Have trained team mates for the process as well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |