Subject: Tech Support Candidate - Sourav Jith
From: Sourav Jith <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 14:18:08 -0500

| | Tech Support Test

Name | Sourav Jith
E-mail | [email-masked]
Phone Number | (91) 9645021891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Thalassery, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maksys Technology | Technical support engineer | 3-2-2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check, whether the internet connection working well,
If network connection is working fine then will check if there any issue with the browser.
If it's not solved in this stage will check the system settings or will try to restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Switch on the Bluetooth on phone.
3. Then pair the Bluetooth speaker with phone .
4. After that we can use it.

What according to you makes you a good candidate for customer service or technical support job? | Solving the issues as fast as possible and dealing with the customer in decent and friendly manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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