Subject: Tech Support Candidate - Amar Srivastava
From: Amar Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 14:06:27 -0500

| | Tech Support Test

Name | Amar Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9415553550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | | 19000
Previous Employer 1 | Amazon India development center | CSA | 14 Dec 2020 | 18700
Previous Employer 2 | R&C Infraengineers Pvt Ltd | Plant Engineer | 31 May 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check if I have made any mistake in the spelling while typing the web address,secondly I would check my internet connectivity.Third I would check whether any other website is loading or its the problem with any other website too. Fourth I would clear cookies and casche and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Set the speaker to bluetooth pairing mode.
2.Open Bluetooth settings on the mobike phone and search for the available devices.
3.Tap/select the speaker name to connect.
4.When selected the speaker name will be displayed as connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Customer Centric
2.Empathic
3.Good Listener
4.Analytical Skills
5.Communication

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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