Subject: Tech Support Candidate - Thongam Nandakumar Singh
From: Thongam Nandakumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 12:06:36 -0500

| | Tech Support Test

Name | Thongam Nandakumar Singh
E-mail | [email-masked]
Phone Number | (+966) 532170128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jeddah
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Email, Chat, Customer care, coordinator etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ritz Carlton Hotel | Guest Service | 10-02-2021 | 37000
Previous Employer 1 | Hyatt Regency | Guest Service Officer | 06-03-2018 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First restart the system, some of the issue resolved by just restart the computer. If not working, make sure to check internet connection. Otherwise system IP address might be block or browser don't allow to open a website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen. Then touch and hold the Bluetooth. Again tap Pair new device and Tap the name of the device which you want to connect with your mobile.
What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude, qualification, soft spoken, good listener, problem solver and helpful are the good quality of a customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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