Subject: Trainer Candidate - Sonam Kausher
From: Sonam Kausher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 12:05:42 -0500

Tech Support
Test

Name

Sonam
Kausher

E-mail

[email-masked]

Phone Number

(0) 9711234486

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

OPPO Mobiles India Pvt. Ltd.

Lead Sepcialist

40000

Previous Employer 1

NA

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Skilled
working professional with 5 years of experience offering a compendious
background in the Training Management, Talent Management and Product Management.
Innate ability to identify market opportunity, create and innovate solutions for
learning management techniques in the rapidly changing environment. Handled
various multitasking duties and accustomed to work in a pressurized work
environment. Right now, in the quest for rigorous marketing roles in reputed
companies to utilize core competency of the company.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The biggest challenge I faced was to create the
right balance between supporting them and leading them. I believe in leading a
group by supporting them, guiding them, and getting out of their way.so the most
common challenges I see with managing a team are learning to leverage each
members’ strengths, managing through conflict, and accountability to team
success, not just individual success.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service Is Something Not Beyond
Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From
An Organisation, But Customer Had Something More In His / Her Mind In Terms Of
Getting Service. Good service is something Which displays An Normal Act Of
Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

What according to
you makes you a good candidate for this position?

my
experience in the widget industry and my ability to work autonomously make me a
good match for this position. Also I have the savvy, experience, and superior
communication ability to be an asset to your organisation.

On a
scale of 1 - 5 please rate your fluency in spoken English

4