Subject: Tech Support Candidate - Shubham Gupta Shubham
From: Shubham Gupta Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 11:31:12 -0500

| | Tech Support Test

Name | Shubham Gupta Shubham
E-mail | [email-masked]
Phone Number | (91) 6390444701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techsture Technologies | Network engineer | Still working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether my Ethernet port is plugged in.
2. If plugged in and website is still get an error while opening.
3. I will check the IP address and following gateway in which internet connection works.
4. After that I will fill the IP if system has not any IP and gateway.
5. Restart the computer and I will try to open the website.
This is the steps of checking Ethernet connection.
For WiFi connection
1. I will check whether wifi is open or not.
2. If open than connected to the wifi or not.
3.If not connected than I will connect to wifi by entering password

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- switch on the bluetooth speaker.
Step 2- Switch on the bluetooth on mobile and search available devices.
Step 3- After searching the bluetooth speaker I will pair the device with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in a BPO sector for 1year I handled customer over the phone conversation I am good at problem solving. As a technical background student I have good knowledge of computers. Currently I am working as a netwoy engineer from last 1 year.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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