Subject: Tech Support Candidate - Akanksha Negi
From: Akanksha Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 10:42:52 -0500

| | Tech Support Test

Name | Akanksha Negi
E-mail | [email-masked]
Phone Number | (91) 7888100737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun but can relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Operations Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior System Engineer | NA | 37000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear my systems history/cookies and then will try to access the site again and if incase it still throws an error, I will try to access the site on incognito mode.

Still, if above mentioned point won't work, I will raise an incident/request with the respective team who can help me with this.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch-on the Bluetooth on speaker by long pressing on the power button.
2. Switch on the Bluetooth on your mobile phone.
3. Go into the Bluetooth settings and look for the Bluetooth devices nearby.
4. once you have the speaker's Bluetooth name under the list of bluetooth nearby, click on the name.
5. Pair the bluetooth
6. Once the devices are connected, you speaker with say "BLUETOOTH CONNECTED".

What according to you makes you a good candidate for customer service or technical support job?

1. Knowledge about the services we are providing
2. Capable to comprehend the information to the customers.
3. Problem Solving
4. Listening and addressing the Issues asap.
5. Polite and humble
6. Always be ready with the SOP's/Documents on the technical issue to get the issue resolved asap

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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