Subject: FW: Tech Support Candidate - shivam bhogayata
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Feb 2021 15:25:10 +0000

MTI reject

From: shivam bhogayata <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 February 2021 at 12:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - shivam bhogayata

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    shivam bhogayata
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9586354264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      PORBANDAR, Gujarat
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ADSL    GSD project co-ordinator                31200
Previous Employer 1     Hitech  Desktop engineer        sep, 2020       21150
Previous Employer 2     Globtier        Desktop engineer        Aug,2019        14500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  let's start from basic, 1- check website url is correct then check Lan cable and internet connectivity 2- if its fine then check through ping to website 3-if  its fine then check User Id from Ad for internet access and GPO and try to update group policy in user's system and check. after all this trouble shooting everything is working fine then should contact to core network team to check  at firewall end if IP is getting blocked .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * first of all start bluetooth Speck
* also start bluetooth in mobile
* then search nearby Bluetooth from mobile
* then select bluetooth speaker Hostname
*then connect through pair device
What according to you makes you a good candidate for customer service or technical support job? having 5 years experience in technical support and customers support. i have worked as spoc IT engineer in various different projects of MNC company and my communication skill and experience make me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  4