Subject: Tech Support Candidate - Shubhankar Thakur
From: Shubhankar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 09:30:26 -0500

| | Tech Support Test

Name | Shubhankar Thakur
E-mail | [email-masked]
Phone Number | (91) 8617230729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Strategic Business Alliance | System Administrator | 2020 | 14000
Previous Employer 1 | Wipro Infotech | IT Co ordinator | 2019 | 13000
Previous Employer 2 | Genpact | Technical help desk associate | 2017 | 14000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first I would like to check if the user has lost internet connection or not.
Second depending on the type of error I would check if there is any issue with the clock or ssl error
Third I would check if the site is under maintenance and if not then I would clear the browser cache file and retry.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on the speaker along with the Bluetooth both in the speaker and phone.
I will check the Bluetooth visibility settings.
Then I will pair the device and play a music to make sure the connection is established.

What according to you makes you a good candidate for customer service or technical support job?

To be a good customer support representative I should first have good communication skill and technical knowledge.
Then my approach and talking through out the call with the customer should be in such a way that the customer can realise that he is in safe hands.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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