Subject: FW: Tech Support Candidate - Pintu Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Feb 2021 14:15:59 +0000

First round

From: Pintu Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 February 2021 at 12:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pintu Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pintu Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9466552620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Narnaul
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amtek Auto Ltd  Engineer-IT     NA      21665
Previous Employer 1     HCL Infosystems Ltd.    Customer Engineer       30 Sep 2016     15000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all I will check whether Network cable is connected or not? And then I will check Network connection symbol at taskbar whether it is showing connected or not.
2. If it is showing connected, then I will Ping my Gateway address and then ISP DNS addresses. If there is no response from Gateway then I will check my local Router. Further if there is no response from ISP DNS address then I will call ISP regarding internet issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Speaker and Mobile Phone Bluetooth.
2. Go to Mobile Phone Settings then Bluetooth and under Bluetooth tap on connect to a Bluetooth device, it will search for surrounding Bluetooth devices and display a list of all available Bluetooth device select the Bluetooth Speaker Name and you have done. In some Bluetooth speakers you have long press a button to connect to a new mobile device, we will use this in case of non detecting.
What according to you makes you a good candidate for customer service or technical support job? 1. Polite Behavior.
2. Good Technical Knowledge about Computers, Windows and Networking.
On a scale of 1 - 5 please rate your fluency in spoken English  4