Subject: Fwd: Tech Support Candidate - Keshav Jha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Feb 2021 07:01:51 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 29 Jan, 2021, at 14:56, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Keshav Jha 
E-mail 	[email-masked] 
Phone Number 	(+91) 9148076640 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Gurgoan 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Outlook, MS Teams,OneDrive, SharePoint,OWA, 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Service Desk Engineer 		18K 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First i will check user internet connection is working or not. 

If user internet is not working will ask user to contact internet Service Provider. 

I user internet is working then i will guide the user clear click on the right top corner on the 3 dots and select history. 

History>Clear Browsing Data> Under Basic Select All time> Clear 

I will also guide user to try access in different browser also. 

If issue still persist, the will inform the user that particular site is down and please try later. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First i will turn it on the Bluetooth speaker. 

Then I will go setting of the mobile and then turn it on the Bluetooth of Mobile phone. 

Once the Bluetooth is on in the mobile will show the Bluetooth devices available. 

I will tap on the device for pairing. 

What according to you makes you a good candidate for customer service or technical support job? 	Active listening and understanding the user issue. 

And then according to it take action. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4