Subject: Trainer Candidate - Surbhi 09/03/1981
From: Surbhi 09/03/1981 <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:59:06 -0500

| | Tech Support Test

Name | Surbhi 09/03/1981
E-mail | [email-masked]
Phone Number | (+91) 9828565345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Independent Projects | Head L&D | NA | 100000
Previous Employer 1 | Softnice | AVP L&D | May 2019 | 123000
Previous Employer 2 | US IT Staffing | Head L&D | Sept 2018 | 100000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | 17 years of professional experience in BPO ITES, Education & Staffing Industry. Managed the E2E training functions for various verticals, including Communication, Soft Skills, Business Development, Leadership Development, Client Engagement, Voice Operations and Recruitment. Lead New Hire Orientations, Created Content, Facilitation, Business Process Improvement and Training Management.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the toughest situations was while training for one of the Government Initiatives in Government College, Ajmer.... it being a different kind of an audience and management required a lot of cross cultural understanding and comprehensibility. Patience was the key that lead to huge success and also gave me a sense of more in-depth to understanding different ways to train and deliver.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Exceeding Expectation and Being Assertive.
What according to you makes you a good candidate for this position? | The one who is willing to be empathetic yet want to grow alongside organization and never stops learning.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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