Subject: Fwd: Tech Support Candidate - Zahid Matta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Feb 2021 06:53:24 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Feb, 2021, at 18:55, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Zahid Matta 
E-mail 	[email-masked] 
Phone Number 	(+91) 7290939221 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Tilak Nagar 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British Telecom 	Process Associate 		25000 
Previous Employer 1 	Valiant Business Media 	R&D Executive 	17 July 2109 	18000 
Previous Employer 2 	FIS Global Information Services 	Team Coach Production 	1April 2018 	23000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I'll check my BB connection followeeld by if I'm using correct URL. 
Then I'll try to reload website. If it didn't work I'll try tonl clear cache/cookies of the browser. In most of the cases it works. If not then I'll change browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Speaker then turn on Bluetooth in the phone. Search for new devices as soon as the speaker name comes up tap on it and pair it and it gets connected. 
What according to you makes you a good candidate for customer service or technical support job? 	I've technical support experience and is quite confident that I can tackle all level 1 tech related queries. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4