Subject: Tech Support Candidate - Ravi Rao
From: Ravi Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:42:09 -0500

| | Tech Support Test

Name | Ravi Rao
E-mail | [email-masked]
Phone Number | (91) 7326830720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherkand global service | Senior Tech | no | 30k
Previous Employer 1 | CSS Corp | Application engineer | 10th june 2018 |
Previous Employer 2 | Crown Solution | System Admin | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the error type if it is 404 error means. the website content deleted or moved.

or some time website you et message page cont be reached.

steps:

clear the cache and cookies
reset wifimodem
Reset the DNS cache using the command ipconfig /flush dns
Reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth from the setting on your phone.
Turn on the bluetooth device which you are trying to connect.
On your phone the name will be appear of the speaker.
You need to select then it will be connected automatically

What according to you makes you a good candidate for customer service or technical support job?

First thing you need to be a good listener and have some patient.
Let the cu speak first Once they completed then you understand the issue and paraphrase with the cu to make sure you understand correctly.
Try to speak with the cu in such a way they will understand and keep updating what you are doing .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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