Subject: Tech Support Candidate - Kalpesh Bhujbal
From: Kalpesh Bhujbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:36:56 -0500

Tech Support
Test

Name

Kalpesh
Bhujbal

E-mail

[email-masked]

Phone Number

(+91) 7350794946

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dighi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Konverge Technologies

Technical Support Engineer
L2

Appear

18700

Previous Employer 1

Microland Limited

End User
support

24 May 2019

15500

Previous Employer 2

Konverge Technologies

Technical
Support Engineer L2

18 May 2017

12500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.we have checked in personal network portal is
working or not..

2. need to check wifi conectivity

3. we have clear cache & history

4. after check the company internet link

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. need to check bluetooth drivers...

2. allow bluetooth devluetooth device in Antivirus

3. then trying to connect bluetooth device if it is asking device drivers then
need to install bluetooth

4. connect the bluetooth drivers

What according to you makes you a good candidate
for customer service or technical support job?

1.
immediate support to user if any issue

2. repond in call or ticket

3. ticket resolving in minimum time

4. try to check user actual issue

On a scale of 1 - 5
please rate your fluency in spoken English

4