Subject: Tech Support Candidate - SHAROON RAMESH P K
From: SHAROON RAMESH P K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:27:54 -0500

Tech Support
Test

Name

SHAROON
RAMESH P K

E-mail

[email-masked]

Phone Number

(91) 7034623160

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

COCHIN, KERALA

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
MacOS
Linux
Networking - basic
Hardware -
Advanced
Speakers & Audio
Video Conference, Server Hardware/Software,
Printer Hardware/Software -Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

3i-Infotech Consultancy Ltd for Indian Oil Project

System Engineer

16 Sep 2019 -
Still working

17600

Previous Employer 1

Inspirisys Solution Ltd
(Formerly Accel Frontline)

Technical support
Engineer

15 june 2017 to 13 Sep 2019

13506

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First off
all i will check the Network connectivity in that system, that we can simply
identified using the network icon shown in the system,then check the
connectivity by using the CMD by pinging that corresponding router IP, if the
network connection will oke,  then i will browse the same URL in any other
browser for conform the browser is working fine, also check with other
system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to turn on the bluetooth in both
mobile  and speaker, then simply click on your phone's bluetooth icon the click
for searching and click corresponding device.If the connection is made you by
first time, just click for pair option, after pairing it will be connected
automatically.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication, knowledge, Good dress code Fast skill of problem findings and
solving

On a scale of 1 - 5 please rate your fluency in spoken
English

4