Subject: Trainer Candidate - Snigdha Samuel
From: Snigdha Samuel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:19:32 -0500

| | Tech Support Test

Name | Snigdha Samuel
E-mail | [email-masked]
Phone Number | (+91) 9904401807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ImageIO | Trainer | February, 2020 | ₹3000 per day
Previous Employer 1 | MS University | Temporary Lecturer | May 2019 | ₹20000
Previous Employer 2 | Tops Technologies | Communication trainer | October 2016 | ₹10000 half da

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | 12 years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Target Audience,
Turned positive by the end of training

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Keeping customer first.
Empathy
Good greeting
Proper questions
Great closing

What according to you makes you a good candidate for this position? | I have the experience and the potential
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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