Subject: Tech Support Candidate - Lalit Singh Parihar Lalit
From: Lalit Singh Parihar Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:18:41 -0500

Tech Support
Test

Name

Lalit Singh
Parihar Lalit

E-mail

[email-masked]

Phone Number

(+91) 9012985507

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aurionpro Solutions Ltd

Technical Service
Engineer

26000

Previous Employer 1

Cinepolis Ind pvt ltd

IT
Associate

Previous Employer 2

V tech Solutions

Technical
support

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st we have to check proxy settings and dns or
dlt all temp file and cookies

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Enabled the
bluetooth the speaker and Mobile phone then scan a device there are showing the
speaker then connected

What according to you makes you a
good candidate for customer service or technical support job?

Customer satisfaction

On a scale of 1 - 5
please rate your fluency in spoken English

4