Subject: Tech Support Candidate - Avinash Kumar Gupta
From: Avinash Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 08:15:53 -0500

| | Tech Support Test

Name | Avinash Kumar Gupta
E-mail | [email-masked]
Phone Number | (+91) 8125467603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp | Field Engg. | 6th feb 2021 | 25000
Previous Employer 1 | Hi-tech informatics pvt.ltd | System Admin | 17th April 2020 | 18000
Previous Employer 2 | CMS IT Services | system Admin | 28th August 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first  will ask the kind of error he getting.
then will check weather internet is connected or not?
then will connect to the internet and then try to open the google.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first switch ON the Bluetooth on both the devices and make the device in discoverable mode.
then it will search the bluetooth device near by you and see the speaker and click on that it will connect.

What according to you makes you a good candidate for customer service or technical support job? | good knowledge and good experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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