Subject: Trainer Candidate - Pralabh Sharma
From: Pralabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 07:51:17 -0500

| | Tech Support Test

Name | Pralabh Sharma
E-mail | [email-masked]
Phone Number | (83850) 16894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elixir Technologies | Project Coordinator Scum master | 01/15/2021 | 37280
Previous Employer 1 | Fusoin | Associate | 01/14/2018 | 22600
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Scrum master work is to give training to the team for the agile approach, However i have a training experience and given to international client for web and mobile application like sales application for sales person and other e-commerce app, Finance app and aslo gave the support for related issues
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Employee hates you when you tries to push them for extra effort for completing the work on the time That was the difficult situation for me. As a project coordinator i have to move forward with the team but at the same time need to push them to complete the work on time. Discuss with the team member and make them understand sometime need to face this type of situation and can be solve calmly, Together as team and with all hardwork.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

One is to Satisfy the Clients what they are asking for and be loyal.
Availability of a service provider whenever they need.
Always be positive and give the solution of each problem
Sometimes customer may be hyper but provider must be calm and listen carefuly what client want to say and provide solution

What according to you makes you a good candidate for this position? | Experience which i gained.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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