Subject: Tech Support Candidate - Rohit Chandrikapure
From: Rohit Chandrikapure <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 07:06:04 -0500

| | Tech Support Test

Name | Rohit Chandrikapure
E-mail | [email-masked]
Phone Number | (91) 9765205941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI private limited | L2 desktop support engineer | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) i will be check physical connectivity of the network if its fine then i will be go with ncpa.cpl and check organizations network is connected with the machine and get right ip address to the machine
2) i will be check other website working if its other website working fine may be downtime of the site and i will be guide to user wait a couple of few minute until over the downtime
3) if no one site and web applications open in the machine i will be go with switch port and then check switch port is which mode either down or up i have authentication of the switch access i will be resolve otherwise this issue provided to concern network team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker
Turn on mobile phone
Go to setting and open Bluetooth setting
And tap the Bluetooth option
Search pair of the device
Connect with paired device

What according to you makes you a good candidate for customer service or technical support job? | Candidate must be technical and good communication under the environment candidate should be understood the customer problems and resolve issue in specific duration
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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