Subject: Tech Support Candidate - Mohammed Rafi p
From: Mohammed Rafi p <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:37:42 -0500

| | Tech Support Test

Name | Mohammed Rafi p
E-mail | [email-masked]
Phone Number | (679338) 9961904882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malappuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eys | System engineer | Still | 12000
Previous Employer 1 | Soften | System admin | 2019 | 5000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connection
If it is okay, turn off the firewall on pc
And try again
If not work,Change the network ip.
Then turn off or change the proxy settings...

Now it is okay to use

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker and turn on Bluetooth on my device
And search the device
Noelw connect the Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Knowledge
Behavior
Communication

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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