Subject: Tech Support Candidate - imran khan
From: imran khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:17:09 -0500

| | Tech Support Test

Name | imran khan
E-mail | [email-masked]
Phone Number | (+91) 7045202823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | Tech specialist | currently working | 25000
Previous Employer 1 | Meghna Infotech | Tech Support L2 | 22/11/2018 | 18000
Previous Employer 2 | Innovation It Salutation | Tech support L1 | 27/11/2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - need to check connectivity
2 - after that need to check the site
3 - check ping command and tracert
4 - check the site in another network

Please list the steps to connect a Bluetooth speaker to your mobile phone. | need to activate Bluetooth on your phone and after that, you need to pair the device
What according to you makes you a good candidate for customer service or technical support job? | skill and management
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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