Subject: Tech Support Candidate - Karthik Bijanapalli
From: Karthik Bijanapalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:12:33 -0500

| | Tech Support Test

Name | Karthik Bijanapalli
E-mail | [email-masked]
Phone Number | (+91) 8187094162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nttdata | Desktop support engineer | NA | 320000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first we need check the internet/lan settings in browser, if still facing issue need reset the browser, if issue related to access need to check with security team for access purpose

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. go to start button
2. go to settings
3. go to bluetooth
4 go to turn on it

What according to you makes you a good candidate for customer service or technical support job? | the way of approaching to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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