Subject: Tech Support Candidate - PAMULA VELAN
From: PAMULA VELAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:08:30 -0500

| | Tech Support Test

Name | PAMULA VELAN
E-mail | [email-masked]
Phone Number | (998) 6822507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Seria Applied Research PVT Ltd | system engineer | 15/02/2021 | 31400
Previous Employer 1 | Esoftlabs Pvt Ltd | system admin | 15/06/2020 | 26000
Previous Employer 2 | 3i infotech pvt ltd | system engineer | 31/12/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the device
internet Connection Works
Check if the website is down or every body

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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