Subject: Tech Support Candidate - Nagaraju Nagaraju
From: Nagaraju Nagaraju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:43:57 -0500

| | Tech Support Test

Name | Nagaraju Nagaraju
E-mail | [email-masked]
Phone Number | (+91) 9963415451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunetwork Pvt Ltd | IT engineer | NA | 22000
Previous Employer 1 | Sri Datta group of institutions | System administrator | 22/11/2018 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I need to check date and time
Some times cmose battery issue creates,
Clear history
Clear cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open strings of Bluetooth and select Bluetooth option
Enable it and
Then open u r mobile Bluetooth search it
It will shows in your mobile  select that one. Connect it.

What according to you makes you a good candidate for customer service or technical support job?

First we clearly listen customers problem what he is facing the issues.
Then politely spoke with customer step wise process in good manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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