Subject: Tech Support Candidate - ASHOK KUMAR VERMA
From: ASHOK KUMAR VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:36:11 -0500

| | Tech Support Test

Name | ASHOK KUMAR VERMA
E-mail | [email-masked]
Phone Number | (+91) 9654044166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar ,West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MICROLAND Limited | Sr. Engineer RIMS | 13 September 2018 | 19366+Shift Allowance
Previous Employer 1 | CMC Limited | Contract Assignee Engineer | 10 March 2015 | 11202
Previous Employer 2 | HCL Infosystem Limited | Field Engineer | 27 June 2011 | 8921

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Please check if other URL's are working or not

2.Please Check with other users if they able to access same.

3. If yes ,Search on google with NDTV.com official URL. Sometimes ,we type incorrect URLs

3.If No , then Please check Network connection status by Run , ncpa.cpl if network adapter is fine and in enabled state

4. If Url is correct, Please Ping www.ndtv.com to check getting reply or not

5.If not getting reply, Please Check if have access rights (if a corporate user )

6. Check ncpa.cpl if network adapter is disabled and If all URLs not working then please Check NIC port and LAN Connecting cable With LAN Tester Device

6. Then Check If the at switch connection if it is connected on correct VLAN port

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Please scroll down and turn on Bluetooth icon on your phone

2.Please Check the listed Bluetooth device name in available devices

3. Please Select Your Bluetooth speaker from list to connect

4. If got the pop up that your Bluetooth Device is connected please Verify the same by increasing and decreasing volume of your phone .

What according to you makes you a good candidate for customer service or technical support job? | Because I Know that issues ( either technical or non technical ) are part of life , It would be great if I can resolve the technical part with my knowledge and skills as a support , I would feel proud if I could add some kind of faith of customer in my organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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