Subject: Tech Support Candidate - AKSHAY B
From: AKSHAY B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:31:26 -0500

| | Tech Support Test

Name | AKSHAY B
E-mail | [email-masked]
Phone Number | (+91) 9995757170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kollam, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samasta | Senior executives | 15th | 21000
Previous Employer 1 | BFIL | IT Executive | 13th July 2020 | 18200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check is internet is working fine and next check the error is what's showing, in case of any proxy setting I will configure it, or in case of antivirus I will disable it and try
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on both device Bluetooth and in phone's Bluetooth setting I will pair the Bluetooth speaker device connection.
What according to you makes you a good candidate for customer service or technical support job? | I am a technical support engineer for last 3years , I have well experience and interested in this supporting job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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