Subject: Tech Support Candidate - Arun Mishra
From: Arun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:25:07 -0500

| | Tech Support Test

Name | Arun Mishra
E-mail | [email-masked]
Phone Number | (91) 9399905138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | dsm infocom pvt ltd | project coordinator | 28-02-2019 | 17800
Previous Employer 2 | hcl services ltd | ACE | 01-01-2018 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Retry opening the web page again .
then check whether internet is connected or not if connected then check the status of internet connection thereafter try disabling and enabling network adapter if again same problem persist the check the network cable if it is ok or not if cable is ok and the problem is still there them try resetting ip configuration of the PC if everything is correct then contact the network provider it may be possible we are not receiving data due to lack of connectivity
we can also try to open the same [age after a few moment.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open Bluetooth settings in cell phone and search for your Bluetooth speakers make sure your Bluetooth speakers are powered on. Then select the desired speakers it will get connected automatically.
What according to you makes you a good candidate for customer service or technical support job? | I have worked on the same project for 2 consecutive years and i am pretty sure my project head and Customer was satisfied very much (REFERENCE: 9425911902) . I am having do with a smile kind of attitude and quite sound knowledge of Hardware maintenance and application troubleshooting . I am a good team leader as well (Handled a team of 12 engineers) .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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