Subject: Tech Support Candidate - VINEETH V
From: VINEETH V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:08:55 -0500

| | Tech Support Test

Name | VINEETH V
E-mail | [email-masked]
Phone Number | (91) 7907448185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WAISL Limited | Network Engineer L1 | Present | 22717
Previous Employer 1 | Railwire ICT PVT LTD | Network Engineer L1 | 19 Jan 2021 | 11420
Previous Employer 2 | KELTRON | Academic Executive | 18 Sep 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1.  I would check whether the PC is connected to network, if not.
Step 2.  Secondly I would check whether the website is down or not, if not.
Step 3.  Now I will ping to the web address or to its corresponding IP address.
Step 4.  To confirm that www.ndtv.com is down, I would browse for some website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  Turn on the Bluetooth in phone.
2.  When turning on the Bluetooth all devices which are visible under the range will list.
3.  You can select and pair that speaker.
If the speaker does not list up, press the Bluetooth button in the speaker to make it discoverable.
4. Again try to pair it.

What according to you makes you a good candidate for customer service or technical support job? | My nature of helping others, patience and my technical knowledge makes me good candidature for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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