Subject: Tech Support Candidate - Akash Tiwari
From: Akash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:54:21 -0500

| | Tech Support Test

Name | Akash Tiwari
E-mail | [email-masked]
Phone Number | (91) 6391392735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.adbiser | Dec 2020 | 18
Previous Employer 1 | Cms IT companies | Customer service | March 2019 | 12
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make Sure the Internet Connection Works
2. Restart the Device
3.Check if the Website is Down for Everybody or Just Me
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. ... This position calls for people that display this trait like most people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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