Subject: Tech Support Candidate - Puneeth Chennaboina
From: Puneeth Chennaboina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:53:57 -0500

| | Tech Support Test

Name | Puneeth Chennaboina
E-mail | [email-masked]
Phone Number | (91) 9963314603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITCinfotech | Junior system admin | Feb 2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Looking for tech support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For android
1 turn on bluetooth in mobile
2 also turn on device and put in in discovery mode
3 select the device host name, and connect.
Note
Bluetooth host led must be blinking, if device connect with another networks host will not appre.
Advance bluetooth device connect more than 2 devices,

What according to you makes you a good candidate for customer service or technical support job?

Candidate have good  listening skills,
understand the problem
Good patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |