Subject: Trainer Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:52:58 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 6294632067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nivtech solutions private limited | Process Trainer | 14/10/20 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | i have 2 and half years of experience in Nivtech solutions private Limited in Sales and Lead Generation profile, Soft Skills Training, Process Training, TNI Audits, BQM Audits, Call Calibration)
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The first of the most common issues in training and development is pretty obvious – what exactly should your program be comprised of? A big problem some Learning and Development managers face is a portfolio of courses that is too big, too unwieldy, out of date, repetitive or just plain useless.

A successful manager will avoid this by choosing and developing the courses that are most useful, not only for the organization as a whole but also for each individual learner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Going above and beyond the initial project scope.
Finishing ahead of schedule.
Sticking around to make sure the customer knows exactly how to use the product they purchased.
Providing goods and services at a reasonable price, which creates significantly more value for the consumer – everyone loves feeling like they got a “good deal.”

What according to you makes you a good candidate for this position? | Im a very enthusiastic and motivated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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