Subject: Tech Support Candidate - Sai Kiran Cheemala
From: Sai Kiran Cheemala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:47:02 -0500

| | Tech Support Test

Name | Sai Kiran Cheemala
E-mail | [email-masked]
Phone Number | (91) 9885319383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Sccm and vmware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point | Sr. System administrator | | 26,585
Previous Employer 1 | Wipro | System administrator- L1 | Aug 19 | 19,000
Previous Employer 2 | Sangameswara educational institutions | System engineer | Dec 12 | 13,000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check internet connection
Check Proxy settings
Need to check firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings....tap blue tooth option...turn on bluetooth.....list of devices appear.....select the speaker and apply
What according to you makes you a good candidate for customer service or technical support job? | Till now I am not getting any escalation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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