Subject: Tech Support Candidate - Jayendrasinh Zala
From: Jayendrasinh Zala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:37:31 -0500

| | Tech Support Test

Name | Jayendrasinh Zala
E-mail | [email-masked]
Phone Number | (079) 9033594137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ACS Global Tech Solutions PVT LTD | Desktop Support Engineer Grade-A1 | Till Date | 26000
Previous Employer 1 | Aanjnee Biz Trade PVT LTD | Desktop Support Engineer | 08-01-2019 | 17000
Previous Employer 2 | Planman HR PVT LTD | Customer support executive | 16-12-2015 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all, I will check the internet connection, the system has connected with the internet or not after that I will check that site is not blocked on the network, try to open it on another browser, if still not opening then I will raise the ticket using the ticket tool of the organization as a computer user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth Speaker
2. In mobile phone on the Bluetooth
3. Search the device using mobile device Bluetooth.
4. In the list of Bluetooth devices choose the speaker and connect using the PIN (if the speaker has the PIN for connection) otherwise connect without the PIN

What according to you makes you a good candidate for customer service or technical support job? | I am different than other candidates by my mind and my thinking power, I am a quick learner who never gets back to solving problems, I do my best and try to get resolutions of problems on time, Knowledge of how to talk with users.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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